Frequently Asked Questions
How do I place an order with Tyre Dispatch?
To order tyres from us, simply enter your tyre size into our search bar or browse through our products to find the tyres you need. If you need help finding the right size, please use our "Find Your Tyre" guide.
Once you have found your tyres, add the desired quantity to your cart and proceed to the checkout. From there, you can choose to have your order delivered to your address or pick it up from our store at 31 Station Road, Te Puke.
All orders are collected every weekday between 12 pm and 1 pm. If you place your order before 12 pm on a weekday, we guarantee same-day dispatch. Orders placed for pick up are available to pick up during our opening hours. For in-store purchases and same-day pick-up orders, please visit our store during our opening hours.
Delivery times may vary depending on your location. We estimate delivery times to be 1-5 business days for the North Island, 3-10 business days for the South Island, and an additional 1-3 business days for rural addresses.
Please note that these are estimated delivery times and may be affected by factors outside of our control.
Where do you deliver to?
We deliver to all locations across New Zealand, including rural areas, both on the North Island and the South Island.
Can I pick up my tyres from your store?
Yes, you can choose to pick up your tyres from our store at;
31 Station Road, Te Puke 3119,
Bay of Plenty, New Zealand
Our opening hours are;
Monday to Friday - 8:00 am to 4:30 pm
Saturday - 9:00 am to 1:00 pm.
Why are your prices so cheap?
At Tyre Dispatch, we pride ourselves on offering high-quality tyres at affordable prices. As a wholesale tyre business, we import all of our stock directly from overseas, which allows us to keep our prices low and competitive. By cutting out the middlemen and importing directly, we can offer our customers significant savings on their tyre purchases.
We understand that purchasing tyres can be a significant expense for many people, and we believe that everyone should have access to quality tyres at affordable prices. That's why we aim to keep our prices as low as possible, without sacrificing the quality of our products.
Our team at Tyre Dispatch is dedicated to providing excellent customer service and helping our customers find the perfect tyres for their vehicles. We have a wide range of sizes and brands available, ensuring that we have something to suit every customer's needs.
So, when you choose Tyre Dispatch, you can be confident that you're getting great value for your money, without compromising on quality. Thank you for considering Tyre Dispatch for your tyre needs.
What payment methods do you accept?
We offer multiple payment options for online orders, including Visa, Credit Cards, and Afterpay.
For in-store purchases, we accept Eftpos, Debit Cards, Credit Cards, Afterpay, Zip, Bank Transfers and Cash.
For full details click here;
Payment Options
What is the ordering cut-off time each day?
All orders are collected every weekday between 12 pm and 1 pm.
If you place an order before 12 pm on a weekday, we guarantee same-day dispatch.
All pick up orders are ready within 1 hour of placement (During business hours)
How do I know when to change my tyres?
It's advisable to replace your tyres when the tread depth is below 2mm – 3mm. The legal limit for the minimum tread depth in New Zealand is 1.5mm.
All tyres have tread wear indicators moulded into the grooves, and when any part of the tread has been worn down to these indicators, it's time to replace that tyre. Make sure to check all indicators, as uneven wear could give you false readings if you only use one indicator.
Additionally, sidewall cracks and tread cracks due to natural degradation through tyre age are signs to change the tyres. It's recommended to always change the two front or two back tyres at the same time.
Where can I find my tyre size?
You can find the size of your tyre printed on the sidewall, which is the area next to the tyre's tread. The size is made up of a series of numbers and letters.
We recommend double-checking the size provided against what you currently have fitted to your vehicle, as multiple sizes may be recommended depending on the age and model of your vehicle.
An example size would be 195-65R15 or 31-10.5R15
Find Your Tyre
Why did the price of the tyre change since I last checked?
At Tyre Dispatch, we always strive to offer competitive prices to our customers. Our prices may fluctuate depending on factors such as changes in the US dollar exchange rate and freight fees when we ordered the stock.
What if the specific tyre I wanted is not in stock?
We hold a wide range of tyres in stock, and we are constantly bringing in new shipments to ensure we have stock across all sizes and brands. However, we may run out of stock on a particular size or brand from time to time. If the tyre you want is not currently in stock, please send us an email, and we will let you know when it is expected to be back in stock.
How can I check and maintain the correct tyre pressure?
To ensure your safety, prolong the longevity, and maximize performance of your tyres, it is essential to maintain the correct tyre pressure. You can easily check and maintain the correct tyre pressure at almost every service station, and it's free.
Simply refer to your vehicle manual for the recommended pressure, then use a tyre pressure gauge to measure the current pressure.
If the pressure is too low or too high, use the air compressor available at the service station to inflate or deflate your tyres accordingly until you reach the recommended pressure level.
For a full guide on PSI and Tyre Pressure please click here;
Tyre PSI Guide
How can I rotate my tyres?
To prolong the longevity and performance of your tyres and save money in the long run, it is recommended to rotate your tyres regularly. If the vehicle is a front-wheel-drive, the front tyres will wear faster than the rear tyres due to the majority of the car's weight and the engine's power being in the front. The opposite is true for rear-wheel-drive vehicles.
To rotate your tyres, you need to swap the front tyres with the rear ones. However, if you have directional or unidirectional tyres, you can only use a 'front-to-back' rotation unless you refit the tyres to the rims.
On the other hand, if you have asymmetrical or symmetrical tyres, you can use a 'front-to-back' and 'side-to-side' rotation.
Where are your tyres made?
We source our tyres from various locations worldwide, including Europe and North/South America. However, the majority of our brands come from China, which produces around one-third of tyres globally.
Are Anchee tyres made by Yokohama?
Anchee Tyres is a Chinese tire manufacturer that was founded in 1996. It has a partnership with Yokohama Rubber Co., Ltd., a Japanese tire manufacturer that was founded in 1917. The partnership allows Anchee to use Yokohama's technology and production processes to produce high-quality tires.
Under this partnership, Yokohama shares its technology and expertise with Anchee to help improve its manufacturing processes and produce high-quality tires. This technology transfer includes the use of Yokohama's design, testing, and quality control methods to ensure that Anchee's tires meet high standards.
Overall, the partnership between Anchee and Yokohama is a mutually beneficial one. Anchee benefits from Yokohama's technology and expertise, allowing it to produce high-quality tires, while Yokohama benefits from Anchee's distribution network in China, allowing it to expand its market share in the region.
To find out more about Anchee click here;
www.tyredispatch.co.nz/pages/anchee
www.tyredispatch.co.nz/blogs/news/are-anchee-tyres-made-by-yokohama
What is the age of the tyres?
Tyres have a manufacturing date code on their sidewalls, which indicates the week and year the tyre was produced.
The code usually consists of a four-digit number, where the first two digits represent the week and the last two digits represent the year.
For example, if the code reads "2624," it means the tyre was manufactured in the 26th week of 2024.
At Tyre Dispatch, we ensure that 90% of our tyres are less than 1-2 years old. However, we do have some stock over 2 years old, which are available at a discount.
How do I know which speed rating I need?
To understand which speed rating you need, it's essential to know what the speed rating letters represent. The speed rating is represented by a letter on the tyre's sidewall and indicates the maximum safe operating speed of the tyre. For instance, a tyre with a speed rating of "V" can safely operate at a maximum speed of 149 miles per hour.
When selecting tyres for your vehicle, it's crucial to follow the manufacturer's recommendations for the proper speed rating. Your vehicle owner's manual or the placard on the driver's side doorjamb will have this information. It's important to note that the speed rating of the tyres on each axle does not necessarily have to be the same. However, it's recommended to match the speed rating of the tyres across the same axle to maintain the balance and handling of your vehicle.
For example, if the front tyres of your vehicle have a speed rating of "V," and the rear tyres have a speed rating of "W," you can have different speed rating letters on the same axle. However, it's crucial to ensure that the speed rating of each tyre is within the manufacturer's recommended range for your vehicle's optimal performance and safety.
Check the speed rating guide here;
Speed Rating Guide
Can I fit normal tyres to my run flat rims?
While it is possible to fit normal tyres to run flat rims, it is not advised.
Vehicles that were originally designed with run flat tyres or RFTs in mind may not perform optimally with regular tyres.
This is due to differences in design and technology. It is important to use tyres that are recommended by the manufacturer for your specific vehicle.
How do I know which load rating I need?
Load and speed ratings are crucial measurements that indicate the maximum load-carrying capacity and speed capability of a tyre. You can find the load index and speed rating recommended for your vehicle in the owner's manual or on the placard on the driver's side doorjamb. It is important to select tyres with load and speed ratings that meet or exceed the manufacturer's recommendations for your vehicle.
Matching load ratings across the axle is important for the safety and optimal performance of your vehicle. The load rating indicates the maximum weight that a tyre can safely carry. To determine the load rating required for your vehicle, you should refer to your vehicle owner's manual or the placard on the driver's side doorjamb. It's important to note that the load rating for the tyres on each axle should be matched to ensure proper balance and handling of the vehicle.
For example, if your vehicle's owner's manual recommends a load rating of 95 for the front tyres and 98 for the rear tyres, you should ensure that you select tyres with load ratings of 95 for the front and 98 for the rear. This will help to ensure that your vehicle operates safely and performs optimally.
It's also important to note that the load ratings for the front and rear tyres can be different. In some cases, vehicles may require a higher load rating for the rear tyres to accommodate for additional weight from passengers or cargo. In these instances, it's important to select tyres with load ratings that are appropriate for the specific axle.
Furthermore, the load ratings for the tyres on each axle do not need to exactly match, but should be within a range of 3 of the other side's load rating. For example, if your vehicle requires a load rating of 95 for the front tyres, the load rating for the rear tyres can range from 95 to 98. This allows for some flexibility in selecting tyres with load ratings that are appropriate for your vehicle's needs, while still maintaining the necessary balance and handling.
Check the load rating guide here;
Load Rating Guide
What does the Z in my tyre size stand for?
The "Z" in your tyre size rating indicates that your tyre has a speed rating higher than 240 km/h (149 mph).
e.g. 215-45ZR17 91Y
This is suitable on the same axle with a tyre that does not state the ZR
e.g. A car can have a 215/45ZR17 91Y and a 215/45R17 91V on the same axle.
For a full guide on speed ratings click here;
Speed Rating Guide
What does the XL in my tyre size stand for?
The "XL" in your tyre size rating indicates that the tyre has an extra load-carrying capacity. This means that it can handle a higher maximum load than a standard tyre of the same size.
e.g. 215-45R17 91VXL
For a full Tyre Guide click here;
Tyre Guide
How do I know if my tyre is tubeless?
Most modern tyres are tubeless, which means that they do not require an inner tube.
You can check your tyre for a tube by inspecting the valve stem. If the valve stem is mounted directly to the wheel, then you have a tubeless tyre.
If the valve stem is attached to a rubber tube, then you have a tube-type tyre.
What is a Runflat Tyre?
Runflat tyres are designed to allow drivers to continue driving at reduced speeds for a limited distance after a puncture or loss of pressure.
This feature can help drivers avoid dangerous situations on the road and provide them with time to find a safe location to replace or repair the tyre.
What are the differences between All Terrain, Mud Terrain, and Highway Terrain?
All Terrain (AT) tyres are designed to provide good performance both on and off-road.
Mud Terrain (MT) tyres are designed for use in more extreme off-road conditions and are specifically designed to handle mud, sand, and rocks.
Highway Terrain (HT) tyres are designed primarily for use on highways and paved roads and provide good handling and comfort at higher speeds.
What is a Commercial Tyre?
Commercial tyres are designed for use on commercial vehicles such as vans, trucks, and buses.
They are designed to handle heavier loads and provide greater durability and resistance to wear and tear.
What is a Passenger Car Tyre?
Passenger car tyres are designed for use on cars and other light vehicles.
They are designed to provide good handling, comfort, and durability in a variety of driving conditions.
How can I return for my order?
Please view our returns/refund page for info on how to return/refund your order;
Refunds/Returns
What is the return policy and fees?
Please view our returns/refund page for info on how to return/refund your order;
Refunds/Returns
How can I cancel my order?
Please view our returns/refund page for info on how to return/refund your order;
Refunds/Returns
Where should I input my voucher?
If you have a promo code or voucher, please enter it in the designated promo code box in the checkout menu.
Can I use multiple vouchers for one order?
Unfortunately, only one discount can be applied per order.
What should I do if my voucher is not working or is invalid?
If you experience any issues with your voucher, please contact us for further assistance.
Please ensure that you have tried both capital and non-capital variations of the code.
Is there a discount available for fitting services?
If you are buying and fitting 4 tyres we will often do a deal on the Fitting + Balancing.
Can I Pay Now and Pick Up at a Later Date?
Yes, any order placed will be available for pick up whenever you are ready.
If we have any pick up orders that have been with us for over 3 months, we will contact the customer to remind them.
Can I Pay with Afterpay In-Store?
- ✓ Afterpay (In-Store): Yes, you can use Afterpay in-store at Tyre Dispatch.
To do so, simply use the Afterpay mobile app to set up the Afterpay Card in your digital wallet or generate a barcode/QR code.
When you’re at the counter, tap your Afterpay Card (via Apple Pay or Google Pay) or let us scan your Afterpay code to split your payment into four interest-free installments.
You’ll pay the first 25% on the spot, and Afterpay will automatically charge the remaining installments later.
It’s a seamless way to get your tyres now and pay later.
2% surcharge on all paywave In-Store transactions including Afterpay
I Ordered the Wrong Size
If you have placed an order and need to change your size or cancel the order, please contact us at
Or call us on (07) 573 9090
and we will be able to assist you further.
Shipping Information
At Tyre Dispatch, we strive to provide a fast and reliable shipping service to all of our customers across New Zealand. Here is some important information about our shipping options and delivery times.
Order Collection
All orders are collected every weekday between 12 – 1pm. If you place an order before 12pm on a weekday, we guarantee same-day dispatch. Orders placed for pick up are available to pick up during open hours. Purchase in-store and same-day pick up orders are also available.
Delivery Timeframes
Delivery times vary based on your location. Here are our estimated delivery timeframes:
- North Island: 1-5 business days
- South Island: 3-10 business days
- Additional 1-3 business days for rural addresses
Please note that these are estimated delivery times and may be affected by factors outside of our control.
Shipping Rates
Shipping prices are calculated based on your postcode and the weight of the tyre. Therefore, not every tyre will have the same shipping fee. Once you provide your postcode during checkout, the shipping cost will be calculated automatically.
Courier Service
We use Toll as our couriers. You will start to receive tracking information once the order has been collected by Toll.
Pick Up Option
If you prefer to pick up your order, you can do so at our location at 31 Station Road, Te Puke. Our store is open Monday to Friday from 8am to 4:30pm and on Saturday from 9am to 1pm.
Same Day Delivery
We do have Same Day delivery shipping options for Local areas
Returns and Exchanges Policy
If you receive an item that is damaged or defective, please contact us immediately, and we will be happy to assist you with a return or exchange.
Contact Us
Contact Tyre Dispatch – We're Here to Help
Have a question about tyres, fitting, or delivery? Our friendly New Zealand-based team is here to help with any enquiries — big or small.
📍 Visit Us In-Store
Address:
31 Station Road, Te Puke,
Bay of Plenty 3119, New Zealand
🕒 Operating Hours
Monday to Friday: 8:00 AM – 4:30 PM
Saturday: 9:00 AM – 1:00 PM
(Closed Sundays & Public Holidays)
📞 Contact Details
Phone: (07) 573 9090
Email: email@tyredispatch.co.nz
💬 Reach Out Anytime
If you contact us outside of business hours, feel free to send us an email — we aim to respond as quickly as possible. Prefer to speak to someone directly? Call during our open hours, and a team member will gladly assist.
🚗 Why Choose Tyre Dispatch?
-
100% NZ-owned and operated
-
Over 15,000 tyres in stock
-
Free North Island delivery (non-rural)
-
Expert advice on tyre selection and fitment
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In-store fitting and balancing available
We appreciate your interest in Tyre Dispatch and look forward to assisting you.
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